Mercure Pakenham

First off, the heating and air conditioning situation wasn't exactly perfect. In my room, the split system unit made this annoying sound that I could only describe as trickling water. I could still hear it even with earplugs in, which is pretty frustrating when you're just trying to get a good night's sleep! Not what you expect in a brand new hotel. Now, on to the free Wi-Fi-I have to give them a thumbs up here. The connection was decent, and it made sharing my travel pics a breeze. Gotta love that! The tea and coffee facilities were okay, but it would have been nice to have some more options. I mean, just a basic kettle is fine, but how about some fancy teas or even hot chocolate? Just a little something extra would've gone a long way. And when it comes to soundproofing, let's just say, it needs some serious work. I could hear everything from the hallway and outside, including a lot of wind noise. It definitely made the vibe less chill, especially during the night. Now, on to the toiletries and housekeeping. They provided some nice free toiletries and the housekeeping staff were friendly and seemed to do a great job. My room was clean and tidy when I checked in, and they refreshed it daily without any issues. No room service was a bit of a letdown, especially after driving for hours and just wanting to chill. It would've been wonderful to order something cozy to eat without having to go out. Oh, the welcome drink was a nice touch, but it could have set a better tone if it was more than just a basic beverage. Something special would have been appreciated. I did see a happy hour advertised, but I didn't really get a chance to take advantage of it. Next time, I'll make it a point to check that out. Now, about the breakfast-let's just say it wasn't fantastic. I mean, the coffee was solid, and the raisin bread was great, but I could've really used some scrambled eggs or yogurt to kickstart the day. The croissants looked a bit cheap, and honestly, for the money we're paying, I feel like they could do better. Just a couple of hot options would be amazing! So yeah, while there were definitely high points-like the location and the comfy bed-the noise really turned me off and the breakfast needs a serious boost. Just my personal take, but thought it might help others when deciding where to stay!

Privilege queen room was ready when we arrived. An electric kettle, central heating, and an iron were provided. Marvellous and unbeatable location in the middle of the city was a plus. It was also adjacent to Melbourne, good local eateries and attractions like Gumbuya World.

Really friendly and affable staff entire time.

spotless, brand-new room provided with laundry, laundry facilities, for instance.

Spacious and clean rooms. Breakfast needs improvement, especially options for eggs.

The staff here are friendly, the rooms are beautiful and newly renovated, and it was a pleasure to have laundry facilities available during my stay.

The staff at Mercure Pakenham are incredibly friendly and demonstrate excellent manners. Guests can enjoy a delightful breakfast with plenty of options to choose from. the hotel's location is unbeatable, situated right next to attractions like Gumbuya World and close to great local restaurants. It's conveniently placed in the heart of the city!

we had a wonderful getaway at mercure. everything from the staff to the comfort of the bed was exceptional. the rooms were immaculate, very well-kept, and had a lovely scent. we really appreciated how friendly and humorous the staff were, making our stay enjoyable. the continental breakfast offered good coffee and some tasty options, making it a pleasant start to our day.

It was perfect 😊.

This hotel is conveniently located close to attractions like Gumbuya World, making it easy to explore. Plus, it's just 2 km from the Entrance Ocean Baths, which is a nice bonus! 🌟.

This hotel offers great overnight accommodation with a delicious selection of breakfast options.

This hotel is perfectly situated in the heart of the city, and I was pleasantly surprised by the delicious treats and drinks available at the nearby cafe.

Mind-blowing staff, comfy beds, spacious rooms, awesome breakfast, GREAT coffee, and super location!

We had an amazing experience staying at this hotel. Best aspects include its modern facilities, comfortable beds, friendly and helpful staff, and easy check-in process. This hotel also provided us with ample parking and transportation options to explore this city.

I recently stayed at this luxurious hotel and I must say, I was impressed. The staff were friendly and always ready to assist me with any of my needs. The room was perfect for my family, with a comfortable bed and pillows that made for a good night's sleep. The hotel itself is brand new and well-appointed, providing a modern and amazing experience. It was also easily accessible via the freeway. I had a wonderful stay at this hotel.

This place is highly recommended for families.

The bed and pillows were very comfortable, and the room perfectly suited my family's needs. We also appreciated the easy, to, find location and the friendly staff who made checking in a breeze.

the hallways were dark and unwelcoming, and we had trouble getting the heating to work in our room.

Celebrating New Year's Eve at this hotel was a blast! The pillows and beds were super comfy, and the staff went above and beyond to make us feel welcome. We loved that the hotel had modern facilities, and the location was perfect as it was easy to get to the event we were attending. The breakfast was well-priced and offered a good variety of food.

That the room did not have a fridge or microwave. It would have been nice to have those amenities, especially since we were staying for a few days.